Apply now »









Inside Sales Coordinator

Division:  Fibres

Wielsbeke, BE

Date:  8 Jul 2024

A New Challenge?

B.I.G is a dynamic and innovative textile company dedicated to delivering exceptional products to our customers. As a leader in our field, we value customer relationships highly and strive to provide the best service. We are currently looking for a passionate and driven individual to join our team as an Inside Sales Coordinator.

Role and Responsibilities:

As an Inside Sales Coordinator, you play a crucial role in nurturing and enhancing our relationships with key customers.

An overview of your responsibilities:

  • Providing professional support and service to our customers and Sales Managers.
  • Processing and following up on customer orders from A to Z, in your market segments and regions.
  • Working closely with colleagues from other departments such as Supply Chain, Production Planning, Quality and Finance to ensure seamless delivery of products/services and exceed customer expectations.
  • Building strong, long-lasting relationships with assigned key accounts and maintaining them.
  • Proactively identifying and solving problems to ensure customer satisfaction and retention.
  • Informing customers about our products and services.
  • Proactively contributing to the development and monitoring of forecasts.
  • Supporting in reporting Sales KPIs and preparing management meetings.
  • Being alert to inefficiencies in the order/customer service process and contributing ideas for continuous improvement.
  • Gradually taking on the role of Internal Sales where you independently manage a customer portfolio and manage/assign new leads.



  • Excellent communication skills, both verbal and written.
  • Fluent in Dutch and English; knowledge of other languages ​​is a plus.
  • Experience in similar jobs such as key account management or customer service.
  • Strong interpersonal skills and the ability to build relationships and trust with customers.
  • Problem-solving and critical thinking skills.
  • Familiarity with SAP and a CRM package (Salesforce) or eager to quickly learn.
  • Ability to work well in a team.



  • Attractive salary package with numerous fringe benefits (including bike leasing, insurances, meal vouchers,...).
  • Flexible work schedule and possibility of home office.
  • Learning environment in which we are happy to further develop you.
  • Lastly, you can enjoy 35 vacation days.



Greet Vanthournout (HR)
+32 497 21 40 97


As a global family business, we develop and co-create – in an innovative, entrepreneurial and sustainable way - flooring and material solutions to enhance the quality of living and working for every generation.

Headquartered in Belgium, B.I.G. employs over 4.700 people worldwide in 19 countries throughout Eurasia, America and Oceania and serves customers in 150 countries. In 2023, B.I.G. reported sales of €2 billion.  At B.I.G., we work purposefully to build a sustainable future. Our sense of entrepreneurship and our ambition enable us to continue to grow together with our employees, customers, suppliers, shareholders and the society in which we operate.

Apply now »